Service at COCO Fine Chocolates begins from the moment you enter our website. You can be assured of a pleasant shopping experience, and that your order will arrive in perfect condition.
All prices are set in US Dollars ($) and are only valid on the date on which you place your order. Prices exclude shipping costs, which are added to the purchase price and presented before your order is final.
COCO Fine Chocolates accepts all major credit cards. We reserve the right to hold or cancel any order in the event that authorization for payment by bank card is refused, or in the event of non-payment.
All orders are confirmed via email.
Orders must be cancelled at least 3 business days in advance of ship date to qualify for a refund.
You can rest assured that both your credit card information and personal information are protected on COCOFineChocolates.com. We use security measures to protect against the loss, misuse, and alteration of data used by our system.
Your credit card information is protected with a secure SSL Certificate that encrypts all of your transactions through our site with industry-standard secure sockets layer (SSL) technology. This site is VeriSign Secured through its host, MEZINE.COM, Inc.
If you receive a mailing from us, (a) your email address is either listed with us as someone who has expressly shared this address for the purpose of receiving information in the future ("opt-in"), or (b) you have registered or purchased or otherwise have an existing relationship with us. We respect your time and attention by controlling the frequency of our mailings.
Each email sent contains an easy, automated way for you to cease receiving email from us, or to change your expressed interests. If you wish to do this, simply follow the instructions at the end of any email.
We will never share, sell, or rent individual personal information with anyone without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails based on your request for information and to contracted service providers for purposes of providing services relating to our communications with you.
At this time, COCO Fine Chocolates only ships within the continental United States.
As COCO's Premium Truffles are made fresh-to-order, they typically ship within 3-5 days of order receipt. To ensure on-time delivery for special occasions, you must order Premium Truffles at least 5 days prior to the occasion.
COCO's Classic Truffles typically ship within 24-48 hours of order receipt. To ensure on-time delivery for special occasions, you must order Classic Truffles at least 3 days prior to the occasion.
We offer USPS Priority and Express Overnight (including Saturday delivery) shipping, which starts at about $5.00 plus a nominal handling charge (shipping cost depends on quantity ordered and delivery location). Shipping & Handling will be added to your order upon checkout.
►USPS Priority Shipping: Delivers within 2-3 days in most cases.
►USPS Express Overnight: Guaranteed overnight delivery to most domestic locations.
Includes Saturdays and most holidays.
If you are shipping to Wellesley, Newton, Needham, Natick, Weston, or Waltham MA, we offer FREE delivery!
Please ensure that you provide us with correct and complete delivery address information as we cannot be liable for undelivered orders that result from incorrect address information
When shipping (1) to warmer climates (over 70 degrees F) and (2) to destinations to which your package may go through several shipping hubs in different areas of the country while making its journey during the months of May through September, we may automatically upgrade your shipping to Overnight Shipping for an additional charge, and we may charge you an additional handling fee for climate-controlled packaging.
Because of the perishable nature of our chocolates we cannot accept returns. However, if for any reason your order does not meet with your satisfaction, please contact us:
Phone: 781.710.0419
Hours: Monday-Friday 8:00am-5:00pm EST
Mail: P.O. Box 81041, Wellesley, MA02481 USA
